Privacy Policy — betjlii

1 Information We Collect

betjlii collects personal data through a number of channels as part of operating a safe, reliable, and compliant online betting and casino platform for players across Bangladesh. The categories of personal data we collect are described below.

1.1 Information you provide directly

• Registration data: When you create a betjlii account, we collect your full name, date of birth, email address, chosen username, and password (stored in hashed form — never in plain text).
• Identity verification (KYC) documents: To comply with our Know Your Customer obligations, we may collect copies of your National Identity Card (NID), passport, or birth certificate issued by an authorised Bangladeshi government body.
• Payment information: When you make a deposit or request a withdrawal, we collect the mobile-money number (bKash, Nagad, Rocket, Upay) or bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) you use. Card numbers for Visa or Mastercard transactions are processed securely by our payment partners and are not stored on betjlii's own servers.
• Support communications: When you contact betjlii's support team via email or live chat, we retain records of those communications including any personal data you volunteer during the interaction.
• Responsible Gaming self-declarations: If you use our Responsible Gaming tools — such as deposit limits, time-out requests, or self-exclusion — we record those preferences and declarations as part of your account profile.

1.2 Information collected automatically

• Device and browser data: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and time zone setting.
• Usage data: Pages visited, games played, betting markets accessed, session duration, click-path data, and the referring URL that brought you to betjlii.
• Transaction logs: A complete record of all deposits, withdrawals, bets placed, casino game rounds, and bonus claims associated with your account.
• Cookie and tracking data: First-party cookies and similar technologies used to maintain your session, remember your preferences, and compile anonymised analytics. See Section 5 for full details.

2 How We Use Your Data

betjlii uses the personal data we collect for the following specific purposes. We will not use your data for any purpose that is incompatible with these stated purposes without first seeking your explicit consent.

betjlii may send you service-related communications by email — such as account verification emails, password reset links, transaction confirmations, and security alerts. These communications are an essential part of the service and are not marketing messages. You cannot opt out of essential service communications while your account remains active.

Where you have given your explicit consent during registration, betjlii may also send promotional communications about new games, upcoming cricket tournaments such as the BPL or T20 World Cup, seasonal offers (Eid, Pohela Boishakh), and Loyalty Program reward updates. You may withdraw this consent at any time by updating your communication preferences within your account settings or by contacting support at support@betjlii.

3 Legal Basis for Processing

betjlii processes your personal data on the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered betjlii account holder — including account management, transaction processing, and customer support — is carried out on the legal basis of contractual necessity. Without this processing, we cannot provide the services you have signed up for.
• Legal obligation: Processing required to comply with applicable laws and regulations — including AML/KYC obligations, age verification requirements, and record-keeping mandates — is carried out on the legal basis of legal obligation.
• Legitimate interests: Processing carried out for fraud prevention, security monitoring, platform analytics, and improving our services is based on our legitimate interest in operating a safe, reliable, and commercially viable platform. We have assessed that these interests are not overridden by your fundamental privacy rights.
• Consent: Processing for marketing communications and the setting of non-essential cookies is carried out on the legal basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of any prior processing.

4 Data Sharing & Third Parties

betjlii does not sell your personal data to third parties. We share personal data only with the following categories of trusted partners and only to the extent necessary for the stated purpose:

• Payment service providers: To process your deposits and withdrawals, we share the minimum necessary transaction data with our payment partners, which include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Each of these partners operates under their own privacy policy and data protection obligations.
• Game software providers: To deliver our casino and sports betting products, game session data (not your full personal profile) is shared with licensed game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers are contractually bound to process data only for the purpose of game delivery.
• Identity verification services: For KYC and age verification checks, we may share your submitted identity documents with authorised third-party verification service providers. These providers process data only under strict contractual terms and are prohibited from using your data for any other purpose.
• Analytics providers: We use privacy-respecting, aggregated analytics tools to understand how the betjlii platform is used. These tools process anonymised or pseudonymised data only and are not used to build individual profiles.
• Legal and regulatory authorities: betjlii may disclose personal data to relevant Bangladeshi law enforcement agencies, financial intelligence units, or courts when required to do so by applicable law, court order, or regulatory requirement. We will notify you of any such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of betjlii's business, personal data held by betjlii may be transferred to the acquiring entity. You will be notified of any such transfer by email and this Privacy Policy will be updated accordingly.

5 Cookies & Tracking Technologies

betjlii uses cookies and similar first-party tracking technologies to operate the platform effectively and to understand how players use our site. We do not use third-party advertising cookies or cross-site tracking technologies. The table below describes the categories of cookies we use:

Most web browsers allow you to control cookies through their settings. You can configure your browser to block all cookies, to alert you when a cookie is set, or to delete cookies after each session. Please note that disabling strictly necessary cookies will prevent you from logging in to your betjlii account or completing financial transactions on the platform.

betjlii does not use cookies to track your activity on other websites. Our cookies operate exclusively within the betjlii domain.

6 Data Retention

betjlii retains your personal data for no longer than is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Bangladeshi law. The following retention periods apply:

• Active account data: Retained for the full duration of your active account relationship with betjlii, plus a mandatory post-closure period as described below.
• Financial transaction records: Retained for a minimum of 7 years following the date of each transaction, in accordance with financial record-keeping requirements applicable to online payment platforms operating in Bangladesh.
• KYC and identity documents: Retained for a minimum of 5 years following account closure or the completion of the relevant KYC verification process, whichever is later.
• Support communications: Retained for up to 3 years from the date of the most recent communication in a given support thread, unless the content relates to an unresolved dispute or legal matter requiring longer retention.
• Responsible Gaming records: Self-exclusion declarations, deposit limit settings, and cooling-off requests are retained for a minimum of 5 years to prevent circumvention of Responsible Gaming protections.
• Marketing consent records: Consent and withdrawal-of-consent records are retained for the duration of the consent period plus 3 years, to demonstrate compliance in the event of a regulatory query.
• Anonymised analytics data: Aggregate, anonymised usage data that cannot be re-linked to any individual may be retained indefinitely for platform improvement and research purposes.

Upon the expiry of the relevant retention period, betjlii will securely delete or permanently anonymise your personal data. Secure deletion involves overwriting stored data using methods that render it unrecoverable.

7 Your Privacy Rights

As a betjlii account holder, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team at support@betjlii. We will acknowledge your request within 5 business days and provide a substantive response within 30 days.

• Right of access: You have the right to request a copy of all personal data that betjlii holds about you, including account data, transaction history, and communications records. We will provide this in a clear, structured format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your registered email address or payment information, you may also update these directly through your account settings.
• Right to erasure: You have the right to request that betjlii delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests. This right is subject to our legal obligations to retain certain data as described in Section 6.
• Right to restriction: You have the right to request that betjlii restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you have objected to processing and a determination is pending.
• Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to object: You have the right to object at any time to processing of your personal data that is based on our legitimate interests, including profiling. You also have an unconditional right to object to the processing of your data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

8 Data Security

betjlii implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security programme includes the following controls:

• SSL/TLS encryption in transit: All data transmitted between your device and betjlii's servers is encrypted using SSL/TLS protocols. This applies to your betjlii Login session, all financial transactions, and all support communications conducted through the platform.
• Encryption at rest: Sensitive personal data — including hashed passwords, KYC documents, and payment method references — is encrypted at rest using AES-256 or equivalent standards on our secure servers.
• Access controls: Access to personal data within betjlii's internal systems is restricted on a strict need-to-know basis. Staff who handle personal data are subject to confidentiality obligations and receive regular data protection training.
• Intrusion detection: betjlii operates continuous intrusion detection and anomaly monitoring systems that flag unusual access patterns, brute-force login attempts, and suspicious transaction activity in real time.
• Penetration testing: betjlii engages independent security professionals to conduct periodic penetration tests of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident response: betjlii maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.

Despite these measures, no online platform can guarantee absolute security against all possible threats. You are also responsible for maintaining the security of your betjlii account by using a strong, unique password and logging out fully after each session — particularly on shared or public devices.

9 Children's Privacy

betjlii operates a strict 18+ policy. Our platform and all associated services are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect personal data from any person under the age of 18.

If betjlii becomes aware that personal data has been collected from a person under the age of 18, we will immediately suspend the associated account, void any pending bets or transactions, and permanently delete the personal data in question. Where required by applicable law, we may report the matter to the relevant Bangladeshi authorities.

If you are a parent or guardian and you believe that your child may have registered an account on betjlii, please contact us immediately at support@betjlii. We will investigate and take appropriate action within 5 business days of receiving your report.

10 Policy Updates & Contact

betjlii reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When material changes are made, the updated Privacy Policy will be published on this page with a revised effective date, and registered players will be notified by email where reasonably practicable.

Your continued use of betjlii following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how betjlii collects, uses, and protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data betjlii holds about you, please contact our support team using the details below. We are available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).